Customer Experience Metrics: How to Measure Its Effectiveness
Most of you might have heard about customer experience metrics, but how many of you know how to measure it? Survival in today’s economic climate and competitive environment needs more than just low...
View ArticleCustomer Care Training: How Big A Role Does It Play In Your Business?
What kind of customer care training should you impart to your executives today? A dissatisfied customer is indeed the biggest threat to a business today as studies have pointed out that such a customer...
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